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Business process support

Moderne Bürogebäude

The task

We support the federal authorities in providing the IT systems for digital business processes in a stable, highly available and secure manner. Modern working models require a wide variety of delivery channels for digital business processes without neglecting the security of the processed data. The IT platforms, applications and operating processes must be coordinated with this.

The challenge

The challenge for this customer is the large quantity structure: The authority has more than 160,000 clients and provides more than 250 applications, 150 of which are in-house developments, on more than 10,000 servers. More than 58 million printed pages, 49 million e-mails, 12 million letters and 17 million transfers with a volume of 8 billion euros are processed every month. More than a million customers access the agency's online services every day. Our employees support and advise the more than 2,000 employees in the IT department of the authority.

our solution

Highly qualified NorCom consultants support on-site operations in the IT system house, thereby guaranteeing that operations are highly available. 70 specialists for technology and processes advise on projects and fill a wide variety of ITIL process roles:

  • NorCom supports the SLA-compliant operation of the applications with the focus on process service. This is where the ITIL operating processes are designed and executed. In addition, agile operating processes (DevOps) are also established in the area of ​​online applications. The competencies here are environmental and application responsibility, incident and problem management, change and release management, network management as well as deployment and automation.

  • In addition to stable operation, there is a focus on security. The competencies IT basic protection, IT security, PKI operation and test, as well as security architectures lead to the support of the ISO27001 certification of the federal authority.

  • NorCom develops, tests and implements the middleware platforms for the Java-based applications. Several thousand servers form the highly available and complex platform for business process support for the federal authority. Our competencies include middleware and DB architectures, private cloud infrastructures, messaging systems, virtualization technologies, IT service management, business intelligence and collaboration technologies.

  • The employees of the federal authority are equipped with a wide range of end devices that allow them to carry out digital business processes. Our NorCom consultants design the systems in the areas of client and peripherals, printing devices & print services, Ubuntu Linux, as well as mobile workstations & VDI, provide the central control and look after it.

  • The provision of a stable Office environment made up of the usual Microsoft Office programs, Outlook / Exchange, Skype for Business and SharePoint is particularly important for the daily cooperation of the authorities' employees. In this area, too, our experts guarantee stable operation and develop applications based on Microsoft technologies for nationwide use.

The customer benefit
We enable the federal authorities to provide attractive digital offers for their employees, customers and institutions and to fulfill their legal mandate.

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